Shipping and Return Policy
General Shipping Information
We ship orders to the all 50 States, Puerto Rico, Guam, and the US Virgin Islands via USPS Priority Mail and USPS Retail Ground Shipping
Both IN STORE and ONLINE Orders are typically processed in 2-3 business days
You will receive an email when your order is ready to be picked up or has shipped
Business days are Monday through Friday and exclude all federal holidays
Orders are shipped Monday through Friday
Allow 2-6 business days for transit after processing
Packages over $200 are automatically insured
Insurance available by request for all other shipments. Additional charges apply.
If you wish to order over-sized items such as batting please Contact Us and we will advise you of additional charges.
Lost or Stolen Packages
Fabric Town USA is not responsible for lost or stolen packages.
If you have concerns regarding the safety of your package, please request to have signature confirmation upon delivery. Additional charges apply.
All packages include USPS Tracking
Returns and Exchanges
We at Fabric Town USA want you to be satisfied with your purchase. Due to the custom nature of fabric, we do not offer returns. However, if we have made a mistake contact us within 14 days of ordering, and we will arrange for a refund, exchange or adjustment.
Products cannot be returned without prior approval.
Please consider your fabric yardage requirements and general purchase carefully. Sale merchandise and cut yardage are not returnable unless the mistake was ours. Fabric returned as a result of our error must be unwashed, and in like-new condition.
Cancellation requests must be placed via email (email@example.com) by 11:59 PM PST on the day the order was originally placed.
After 11:59 PM PST, orders cannot be cancelled due to our timely processing and the custom nature of fabric orders.
Please contact us prior to ordering with any questions you may have.